SkillSeal
AI first. A verified expert when the AI can’t solve it.
People stuck on a CV, an interview or a Figma file don’t need an hourly consultant. They need an answer today.
AI tries first. If it can’t solve it, book a verified expert for a fixed 15, 30 or 60 minutes, then rate the outcome.
Web and mobile: AI assistant, expert profiles, live sessions, outcome rating, expert dashboard and wallet, admin for disputes.
- What we did
- UX research
- UX/UI design
- Web + mobile
- Sector
- Expert marketplace
- Market
- MENA
- Platform
- Web + mobile
The insight
Skills are moving fast
People need a fix today, not a course next month.
- 39%of core skills expected to change by 2030WEF Future of Jobs 2025
- 26.2%youth unemployment in the Arab StatesILO, Aug 2026
- 95%of service leaders plan to keep human agentsGartner, Jun 2025
Who it’s for
Two sides of a session
Primary persona
Stuck professional
One problem, one deadline, no time for a course.
Works in Excel, Figma or Illustrator daily · stuck on one task
Pays for an answer, not for time.
Synthesised from research, not a quote
Goals
- Solve the problem today
- Pay a known, fair price
- Learn just enough to move on
Frustrations
- Hourly consultants and long waits
- Generic AI answers
- Not knowing who is actually good
Behaviours
- Tries search and AI first
- Asks colleagues next
- Books help only when truly stuck
What it means for the design
- AI tries first, with a clear hand-off
- Verified experts at fixed 15/30/60-minute prices
- An outcome rating after every session
Job to be done
When I’m stuck on a specific task, I want the shortest path to a real answer, so I can move on today without paying for an hour I don’t need.
Job seeker
Graduate or career-switcher; needs a CV review or mock interview this week.
Verified experts, fixed price
Expert
Designer, recruiter or trainer; wants paid slots and fast payout.
Wallet, vetting badge, dispute flow
Proto-personas · built from desk research, competitor review and the design file · assumptions to validate with client data
Customer journey
Stuck at 4pm, solved by 5
The stuck professional with a deadline.
| Stage | 01Stuck | 02Ask AI | 03Find expert | 04Session | 05Outcome |
|---|---|---|---|---|---|
| Doing | Hits a problem with a deadline | Describes it to the AI | Browses verified experts | Joins a timed call | Rates if it’s solved |
| Touchpoints | Work file, deadline | AI assistant | Expert list, profiles | Video session | Rating, receipt |
| On their mind | Can I fix this myself? | Did the AI actually solve it? | Who is good at this? | Will the call be enough? | Was it worth it? |
| Feeling | |||||
| Pain points | Hourly consultants, long waits | Generic AI answers | Who is actually good? | Dropped calls waste money | Paid but not solved |
| Opportunity → design | Answers first, from home | AI with a clear hand-off | Verified badge, reviews, fixed price | Swap expert if the call drops | Solved / partly / not rating |
Current-state journey · Proto-journey from desk research and the shipped design · to validate with client data
User flow
From question to solved
AI first, a person only when needed.
- 01Home · ask the AI
- Solved by AI?Yes → done, no booking
- 02Browse experts
- 03Profile · book 15/30/60
- 04Live session
- Rate: solved, partly, not
Home
Answers first, outcomes next
Try the AI. Book a verified expert if it can’t help.
Desktop home · Experts, mobile
Find
The right expert, fast
Filter by skill, then read reviews before booking.
Session
Short, timed, rated
A 15-, 30- or 60-minute call, then one question: was it solved?
Design decisions
Every choice has a reason
What we chose, and the evidence behind it.
- 01
AI before a human
95% of service leaders plan to keep human agents; analysts recommend AI and people together.
Gartner, Jun 2025
- 02
Fixed 15/30/60-minute prices
The category bills in 15-minute units. A fixed price removes the meter-running worry.
Codementor help centre, Jan 2025
- 03
Rate the outcome, not the person
“Solved, partly, not” measures the user’s goal and feeds refunds and expert quality.
Our design rationale
- 04
Swap the expert if the call drops
Protects a paid, time-boxed session and avoids a support ticket.
Our design rationale
