Wetreat
Home and clinic care, booked from your phone.
Families need nurses and doctors at home, and trust is the whole decision. Qualified providers want flexible, paid work.
Seekers book home or clinic visits from verified profiles. Providers manage requests, schedule and earnings in their own app.
A Seeker app, a Provider app and the Health Inspirers website: booking, profiles, appointments, wallet and health blogs.
- What we did
- UX research
- UX/UI design
- 2 apps + website
- Sector
- Healthcare
- Market
- Amman · Jordan
- Platform
- Seeker + Provider apps
The insight
Trust books the visit
People pick a carer on credentials and word of mouth.
- $8.8bnGCC home healthcare market, 2025IMARC, 2025
- 60%of patients rely on family referrals to chooseRepuGen 2024 (US survey)
- 38kmembers of Jordan’s nurses and midwives associationThe New Arab, 2021
Who it’s for
Both sides of the visit
Primary persona
Family caregiver
Arranging care for a parent, and responsible for who walks in.
Adult child in Amman · books home visits for an elderly parent
Credentials before convenience.
Synthesised from research, not a quote
Goals
- A qualified nurse or physio at home
- Visits on a predictable schedule
- A clear price and time
Frustrations
- Getting a parent to a clinic
- Not knowing who to trust
- No record of ongoing care
Behaviours
- Asks family and doctors for referrals
- Compares credentials and languages
- Books on someone else’s behalf
What it means for the design
- Home or clinic, chosen up front
- Qualifications and languages on every profile
- Appointment history
Job to be done
When a family member needs care but getting to a clinic is hard, I want a qualified professional I can trust to come to us, so I can get care at home without hospital queues.
Busy patient
Books for themselves; wants a quick consult without the commute.
Upcoming, requests, history
Provider
Nurse, physio or doctor; wants extra income and flexible hours.
Shifts, wallet, accept or decline
Proto-personas · built from desk research, competitor review and the design file · assumptions to validate with client data
Customer journey
Care for a parent at home
The family caregiver, booking a home visit.
| Stage | 01Need care | 02Search | 03Choose | 04Book | 05Visit |
|---|---|---|---|---|---|
| Doing | A parent needs a nurse | Asks family, searches online | Compares providers | Picks home or clinic and a time | Visit happens, next is planned |
| Touchpoints | Doctor, family | Referrals, search | Provider profiles | App booking | Home visit, app |
| On their mind | Can someone come to us? | Who can I trust? | Are they qualified? | When, and how much? | What’s next for my parent? |
| Feeling | |||||
| Pain points | Getting to a clinic is hard | Doesn’t know who to trust | Credentials unclear | Unclear price and timing | No record of ongoing care |
| Opportunity → design | “At Home” or “At Clinic” on home | Health blogs build trust | Qualifications and languages | Requests the provider accepts | Upcoming and history |
Current-state journey · Proto-journey from desk research and the shipped design · to validate with client data
User flow
One booking, both apps
The request crosses from the Seeker app to the Provider app.
- 01Seeker · book at home
- Request sent
- 02Provider · new request
- Accept?No → seeker picks another
- 03Upcoming visit
- 04Earnings in the wallet
Seeker app
Home or clinic, in a tap
Choose where care happens, read up, sign up in a minute.
Provider app
A clinic in your pocket
Requests, profile, upcoming visits and earnings.
Website
Health Inspirers
The public face: the apps, the vision and the values.
Website · Blogs · empty state
Design decisions
Every choice has a reason
What we chose, and the evidence behind it.
- 01
Separate Seeker and Provider apps
A two-sided marketplace: different jobs, different permissions, different home screens.
Our design rationale
- 02
At home or at the clinic
Home care demand with a clinic fallback, in a family-centred culture of care.
IMARC GCC home healthcare, 2025
- 03
Qualifications and languages on profiles
Patients choose on referrals and credentials before reviews.
RepuGen patient survey, 2024
- 04
A provider wallet and shifts
Jordan has a large, under-used nursing workforce. Flexible, visible pay brings it in.
The New Arab, 2021; WHO EMHJ, 2024
